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| What is the scope of your business? |
| How long have you been in business? |
| Where are you located? |
| What are your hours of operation? |
| Do you offer 24-hour emergency service? |
| What are your terms and conditions? |
| What is your return policy? |
| Do you warranty your products? |
| What products or manufacturers do you support? |
| What associations/organizations/certifications is Empire involved with? |
| How many employees do you have? |
| How do you engineer a custom cable assembly? |
| Do you offer product support? |
| What is your standard lead time for quotes? |
| What quality programs do you participate in? |
| What is your standard lead time for builds? |
| Do you offer onsite training? |
| What is VMI? Do you offer it? |
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| Q: What is the scope of your business? |
A: Empire is a full-line global, best
in classsupplier specializing in automation solutions. We currently
support thousands of different types of automation products, as well
as, wire, cable, and related accessories. Our areas of expertise include
the following:
- Automation Products - A complete line of safety
switches, panel mount transformers, proximity cords, strain reliefs,
rectangular & circular connectors,terminal blocks, sensors,
PLC's, touch screens and so much more.
- Industrial Ethernet Products - Empire provides
a full spectrum of product solutions for industrial Ethernet applications.
Products such as managed & unmanaged industrial duty Ethernet
switches, power supplies, firewall devices, flexing industrial
duty ethernet cable and cordsets and heavy duty industrial Ethernet
connectors.
- Military / Industrial Connectors & Accessories
- Empire supplies a full line of circular & rectangular connectors
from the leading manufacturers. Empire also supplies accesories,
hardware, tooling along with any other required sundries for your
cable & harness applications.
- Overmolded Connector Capabilities - Durable,
cost effective, custom applications, such as moisture resistant
or high temperature. Overmolded allows for reduced size of design
and measured contour or routing options (30°, 45°, 87°,
115°).
- Custom Cable Assemblies - Engineer, design
and manufacture for any application.
- Bulk Wire & Cable - Offer cut to length products and value
added services (Dye, Stripe, Re-Spool) for any electrical or electronic
wire and cable.
- Bulk Wire & Cable - Empire supplies a broad
family of bulk wire & cable from the finest high data rate
signal cables to massive power cable and feature the following
services, Custom cut lenghts, custom dye & custom striping.
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| Q: How long have you been in business? |
| A: Empire was established in 1999 as a custom cable assembly manufacturer. In 2003, Energy Electric
Assembly was acquired, Empire became a full-line automation supplier. Today, Empire
continues to identify and support the ever changing automation landscape. |
| |
| Q: Where are you located? |
A: Empire Headquarters is located at 270
Rex Blvd. in Auburn Hills, MI. We are off Auburn Road, between Squirrel
Road and Opdyke Road. Map
to Empire.![[ Yahoo! Maps ]](http://us.i1.yimg.com/us.yimg.com/i/us/mp/gr/mplogo.gif) |
| |
| Q: What are your hours of operation? |
| A: Empire' standard hours of operation
are 6:00AM to 5:00PM Monday through Friday. Contact your Empire sales
representative for any additional assistance. |
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| Q: Do you offer 24-hour emergency service? |
| A: Empire offers a toll free hot-line to address any emergency at anytime. Call 1-800-826-1265 24 hours
a day, seven days a week and an Empire representative will assist you. |
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| Q: What are your terms and conditions? |
| A: Contact your Empire sales representative for further information. |
| |
| Q: What is your return policy? |
| A: Contact your Empire sales representative for further information. |
| |
| Q: Do you warranty your products? |
| A: Empire recognizes all manufacturer's warranties, and also warranties any custom built product.
Contact your sales representative for complete warranty details.
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| Q: What products or manufacturers do you support? |
| A: Empire offers a complete automation
solution. Products include proximity cords, cable tray, and safety
light curtains. Our list of manufacturers includes Crous-Hinds, Harting,
Souriau, Lapp Group,Pepperl+Fuchs,Rees, Brad Harrison, Tyco and so
many others. Contact your sales representative for a complete list
of products and manufacturers. |
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| Q: What associations/organizations/certifications is Empire involved with? |
| A: Empire is an active member of the MMBDC (Michigan Minority Business Development Council)
and the SRMBC (South Region Minority Business Council). Our current quality certifications include ISO/TS-16949
and ISO 9000:2000 (pending).
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| Q: How many employees do you have? |
| A: Empire currently has 104 employees in Michigan, Georgia, and Alabama. |
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| Q: How do you engineer a custom cable assembly? |
| A: Empire has a complete Technical Support staff, engineering staff, and fully trained sales
team to assess and evaluate any assembly application. Your sales representative can provide you with more
details.
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| Q: Do you offer product support? |
| A: Along with assembly application assessment, all of our experienced product specialists will
identify the appropriate solution for any application. This process can be done on-site or within our
62,000 sq. ft manufacturing and production facility in Auburn Hills. Consult your sales representative for
specific areas of support.
|
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| Q: What is your standard lead time for quotes? |
| A: All quoting opportunities are unique. Once all necessary data is collected, any quotation
can be completed within 24 hours. Consult your sales representative for details.
|
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| Q: What quality programs do you participate in? |
| A: Empire is currently certified as ISO/TS-16949. Empire will also receive certification
for ISO 9000:2000 upon completion of a scheduled audit in June, 2005.
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| Q: What is your standard lead time for builds? |
| A: Similar to quotations, the build process for many assemblies is specialized. However,
many of the assemblies we manufacture can be completed in 2-3 days ARO, considering component availability
and quantities requested. Consult your sales representative for details.
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| Q: Do you offer onsite training? |
| A: Empire takes great pride in making available all pertinent data to our customers.
Much of our training is done in conjunction with our vendors. Empire offers an array of options on product
training. Consult your sales representative for details.
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| Q: What is VMI? Do you offer it? |
A: VMI, or Vendor Managed Inventory, is a process
in which Empire will identify a list of items that are used regularly
in either an OEM or MRO environment. Empire manages a multitude
of VMI programs for a number of its customers. Each customer has
different requirements, and Empire can design a VMI program to fit
any situation. Consult your sales representative for a customized
solution to fulfill your requirements.
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